LOGO | OPIALOGO | OPIALOGO | OPIA

Policies

DAMAGED PRODUCT I RECEIVED

In the rare case the product you received is damaged, incomplete or wrong we
apologize for the inconvenience. We try to make sure that every product is correctly
placed to every customer. However, should you find in such a situation you can
simply contact us at customercare@logoofficial.com or call us at 042 3259 6666
Claims can be done within 14 working days of making purchase and all claims will be
entertained after the approval from quality department.

PRODUCT EXCHANGE

LOGO make sure that all our customers are satisfied so offer this opportunity to exchange
product with another but with few limitations.
1. Please note that items on sale promotions and accessories are not eligible for exchange.
2. 1 Month free service warranty on all products, after that repairing will be charged.
3. Once sale starts the final price at the sale will be the final price for any exchange.
4. If the article is not used, all tags are intact, packing is in its original condition and
you have original invoice with you, then you are good to go with the exchange
within 15 working days (subject to availability).

CASH REFUND

If there is any manufacturing fault in product then a refund will be issued within 14
working days once we received the item & will refund the amount to your bank
account/other payment methods.

QISSTPAY REFUND POLICY

  1. Orders placed through QisstPay will be refunded in 15 to 20 business days (as per the card issuer bank).
  2. Sale items are not refundable.
  3. In case product is not available in stock or damaged, then full refund will be refunded within 15-20 business days. It can take upto 5 additional days after the refund is processed, Refund is always dependent on issuer bank i.e cardholder’s bank to transfer the funds into customers account.
  4. If a customer wants to cancel the order for reasons where the brand is not at fault, for example mind change/size issue/not satisfied with quality than 20% service charges would be deducted from your total payment to cover the processing fee.
  5. Refunds can be claimed within 4 working days after receiving your product.

     

    PAY FAST REFUND POLICY

    1. Orders placed through PayFast will be refunded in 5 to 10 business days.
    2. Sale items are not refundable.
    3. If a customer wants to cancel the order for reasons where the brand is not at fault, for example mind change/size issue/not satisfied with quality than 10% service charges would be deducted from your total payment to cover the processing fee.
    4. Refunds can be claimed within 4 working days after receiving your product.

     

    DELIVERY TIME

    We are catering customers from world wide. The orders received from countries other than Pakistan will be delivered through DHL. All orders received from Pakistan will be delivered by Leopards Courier Services.

    Product will be dispatched within a day once order is confirmed over call or email.

    Delivery will be done from Pakistan

    It will take 3-5 Days for the packet to be delivered in Pakistan

    It will take 6 -10 Days for the packet to be delivered world Wide.

    Order Cancellation

    You may cancel your order at any time before the order has been processed. Once the order has been shipped, you will receive a shipping confirmation via email that will contain the tracking information. As soon as the product has been shipped, our exchange policy will be applicable. Logo has the authority to cancel orders for reasons such as; the item is out of stock, pricing errors, or the credit card payment declined by the issuing financial institution. .

     

    Note: The decision of the company will be considered final in all scenarios.

    Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
    January,February,March,April,May,June,July,August,September,October,November,December
    Not enough items available. Only [max] left.
    Shopping cart

    Your cart is empty.

    Return To Shop

    Add Order NoteEdit Order Note
    Add A Coupon

    Add A Coupon

    Coupon code will work on checkout page