• Exchange can be done within 15 working days from date of purchase
  • Customers may get a refund within 4 working days of purchase provided the product is in original packing and all tags attached.
  • No exchange/ refund possible without sale invoice.
  • Used products are not refundable/exchangeable/claimable.
  • 1 month free service warranty for footwear only, after that repairing will be charged.
  • No service warranty for sales/promotional items.
  • No exchange/no claim/no refund on sales/promotional items.
  • Accessories are neither exchangeable nor refundable.
  • Claim / repairing processing time is 15 working days only.
  • Our refund policy procedure typically requires 5 to 10 working days for processing.
  • In the event that a customer cancels an order without providing a valid reason after completing an online payment, a cancellation fee of 10% of the total order value will be applied.
  • LOGO has the authority to cancel orders for any reason, such as out of stock, pricing errors, or credit card payment declined. Once the order has been shipped, a shipping confirmation will be sent with tracking information.


For queries, complaints and suggestions.

UAN: (042) 3259 6666



  • Cities of Pakistan: 3 to 5 working days
  • International (outside Pakistan): 10 to 15 working days

In case of sale, natural disasters, strikes, extended public holidays, etc. deliveries might be delayed.